Terms & Conditions

These Terms & Conditions apply to services provided by Roneis Car Clinic. 

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Estimates:

Where an estimate is provided, it is an indication of the likely cost of the work and may change if additional faults or repair requirements are identified once the vehicle has been inspected or work has begun.

 

Authorisation for Work: 

Customers will be informed of the work required and the expected cost before work is carried out. If additional work is identified, we will seek the customers approval before carrying out additional chargeable work wherever reasonably possible. By authorising repairs, the customer agrees to the work being carried out and to pay the agreed charges. 

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Parts and Repairs: 

Replacement parts will be selected as appropriate for the vehicle and the work being carried out. Ronei's Car Clinic does not provide a separate warranty unless specifically agreed. Where a part has a manufacturer's or supplier's warranty, the relevant warranty terms will apply. Customer statutory rights are not affected. 

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Servicing & Repair:

We will carry out agreed services and repairs with reasonable care and skill. A repair is intended to address the fault or issue identified at the time of the inspection. Where a vehicle has multiple faults, or where an underlying or unrelated fault becomes apparent, additional work may be required. 

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MOT's, Repairs and Retests:

We offer an MOT service, with vehicles taken to an authorised MOT testing garage for the test. If your vehicle fails its MOT, we can carry out the necessary repairs and arrange for the vehicle to be taken back for the MOT retest once the work has been completed.  An MOT pass can not be guaranteed, as the final decision is made by the authorised MOT testing station.

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Payment: 

Payment is due when the agreed work has been completed and the vehicle is ready for collection, unless another payment arrangement has been agreed in advance. We accept the payment methods communicated to the customer before or during the booking process. 

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Unpaid invoices & Vehicle collection:

If an invoice remains unpaid, we will contact the customer to arrange payment. Where legally permitted, we may retain the vehicle until outstanding charges are paid. Where a vehicle is not collected after the customer has been notified that the work is complete, reasonable storage charges may apply where these have been agreed or communicated to the customer in advance. 

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Vehicle Collection: 

Customers will be notified when their vehicle is ready for collection and should arrange collection as soon as reasonably possible. As our workshop has limited space, customers are asked to collect their vehicle on the day they are notified, wherever possible. if a vehicle cannot be collected that day, the customer should contact us to agree an alternative collection time. Where a vehicle remains at our premises after the agreed collection time, storage charges may apply. Any applicable storage charges will be communicated to the customer before they are incurred. 

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Customer Belongings:

Customers should remove valuable and personal belongings from their vehicles before leaving it with us. We will take reasonable care of vehicles while they are in our possession, but we cannot accept responsibility for personal belongings left inside a vehicle except where required by the law. 

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Vehicle condition:

Customers should inform us of any known issues, damage, warning lights or relevant information about the vehicle that may affect the work being carried out. Where appropriate, existing damage or condition may be recorded before work begins. 

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Delays & Additional Issues: 

Every effort will be made to complete work within the estimated timescale provided. However, repair times can change due to unforeseen faults, parts availability, supplier delays or other circumstances our reasonable control. If significant additional work or delays are identified, we will communicate this to the customer where reasonably possible. 

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Complaints:

We aim to provide a high standard of service. If a customer has concerns about work carried out or the service that has been received, they should contact Ronei's Car Clinic as soon as possible so that the issue can be investigated and where appropriate, resolved.  Where a repair or service has not been carried out with reasonable care and skill, the customers legal rights may include the right to have the service performed again. 

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Customer Rights:

Nothing in these terms and conditions is intended to remove or restrict any rights a customer has under applicable uk consumer law. any term that is unfair or attempts to exclude legal responsibilities that cannot lawfully be excluded will not affect those rights. 

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